Delivery terms
Terms of use of the online store www.vikonso.lv
These conditions apply to purchases made in the online store www.vikonso.lv (hereinafter referred to as the online store).
When buying goods in the online store between you and the seller SIA "VIKONSO", registration number 40103660821, VAT payer registration number. LV40103660821, legal address: Purvciema iela18, Riga, LV-1035, Latvia, a distance contract has been concluded (hereinafter referred to as the Distance Agreement). The terms of the distance contract are set out below.
By purchasing goods from the online store, you confirm that you have read and agree to the terms of the Distance Agreement.
TERMS OF DISTANCE AGREEMENT
Refusal form - a form of a certain sample that can be filled out and submitted to the Seller, the Buyer can exercise the right of refusal.
Distance agreement - with the help of the online store between the Seller and the Buyer, an agreement on the purchase of goods has been concluded, which defines the rights, obligations and responsibilities of the parties.
Online store - a website maintained by a seller for the sale of goods on the Internet, a website maintained by an online store www.vikonso.lv.
Customer - an individual or an authorized person of a legal entity visiting the online store.
Contract - Distance Contract.
Terms and Conditions - Online Store Terms of Use and Distance Agreement Terms of Use.
Order - a List of Goods compiled by the Buyer, which the Buyer sends to the Seller through the online store and on the basis of which the Seller sends the Buyer an advance invoice and / or confirmation.
Seller - Limited Liability Company "VIKONSO", registration number 40103660821, VAT payer registration number. LV 40103660821, legal and business address: Purvciema street 18, Riga, LV-1035, Latvia, e-mail: info@vikonso.lv, phone: (+371) 27056844.
Buyer - an individual or legal entity on whose behalf a representative who purchases the Goods acts when ordering the Goods in the online store.
Products - Products offered for purchase in the online store.
VAT is value added tax.
Registered Buyer - a Client who has provided his data to the Seller by filling out the online store registration form.
Cooperation Agreement - an agreement concluded between the Buyer and the Seller, which is not a Remote Agreement using the Online Store.
Third Party - any person who is not a party to the Distance Agreement.
2. GENERAL PROVISIONS
2.1. The buyer has the right to select and purchase goods in the online store both as a Registered Buyer and without registration.
2.2. The distance agreement is concluded (comes into force) at the moment when the Buyer has placed an Order in the online store and the Seller has sent a confirmation and / or Advance invoice to the email specified by the Buyer.
2.3. This version of the Terms of the Distance Agreement comes into force on October 1, 2020. The Seller has the right to unilaterally change, update and supplement the terms of the Distance Agreement at any time without prior notice. When making purchases in the online store, the Buyer is subject to the provisions of the Distance Agreement, which are valid at the time of ordering the Goods, therefore the Buyer should familiarize himself with the provisions of the Distance Agreement each time the Order is placed.
2.4. If the Buyer uses the Online Store in violation of the provisions of the Distance Agreement or tries to damage the stability or security of the Online Store, the Seller has the right to restrict the Buyer's offers and / or cancel the Buyer's registration without prior notice.
2.5. The Seller, by posting a notice on the website of the online store vikonso.lv, has the right to temporarily or permanently suspend the operation of the online store without prior notice to the Buyer, however, fulfilling the Orders received prior to the placement of the relevant notice.
3. COMMERCIAL PROPOSALS AND FEEDBACK
3.1. In order to find out about the latest offers from the Seller, the Customer has the opportunity and the right to register to receive news (commercial announcements). The client expresses his consent by entering and sending his email address in the section "Subscribe to news!" Online store. or by making such a choice by filling out the registration form in the online store.
3.2. The client has the right to refuse to receive further news (commercial notices) at any time by sending an email to info@vikonso.lv or using the link at the end of the commercial notice.
4. REGISTRATION
4.1. When purchasing the Goods in the online store, the Buyer is invited to register by filling out the registration form. The information specified in the registration form is stored and used for all subsequent purchases of the Buyer after the Buyer enters his user information into the Internet database.store.
4.2. In the registration form, the Buyer indicates the following data:
4.2.1. Customer who is an individual: name, surname, e-mail address, address to which the Product will be delivered, telephone number, other data related to the delivery of the Product (for example, special instructions, front door code, etc.);
4.2.2. Client - legal entity: name, surname of representative, company name (including company form, registration in the form of No., legal address, delivery address, contact information (for example, phone number or e-mail address), bank name, bank account number ...
4.3. Buyers who do not wish to register are encouraged to complete the Purchase by providing only the Shipping Information to the Seller.
4.4. The Buyer is responsible for the accuracy and completeness of all data provided by the Buyer. If the Registered Buyer's details change, Buyer must update them before placing an order.
4.5. The Seller is not responsible for losses incurred by the Buyer or third parties in the event that the Buyer provided incorrect or incomplete data.
4.6. When registering or ordering the Goods, the Buyer must make sure that the e-mail address specified by the Buyer is available to the Buyer and that the Buyer can receive emails sent to him. After placing the Order, the Buyer undertakes to check the email provided to the Seller at least once a day.
4.7. The Seller is not responsible if he sent a confirmation and / or an advance invoice to the email address provided by the Buyer, but the Buyer did not receive it.
4.8. A registered customer has the right to freely change, supplement his data or delete his registration in the online store at any time without additional approval.
4.9. When registering in the online store, the Registered Buyer creates his own individual username and password (access data) to place orders. The registered client undertakes not to disclose access data to Third parties. The registered customer is responsible for storing access data, as well as for any actions performed in the online store using his access data. Any person who joins the Online Store and places an Order using the Registered Buyer's access data is considered the Seller's Registered Buyer.
4.10. If the Registered Buyer loses or forgets his data for accessing the Online Store, the Registered Client must send the Seller a request for a new password using the possibilities offered in the Online Store, or by sending a request by e-mail: info @ vikonso.lv.
5. PROCESSING OF PERSONAL DATA
5.1. When visiting and using the online store, the Seller may receive information containing personal data:
5.1.1. obtaining personal data directly (for example, when the Client fills out the Registration form or completes the Order);
5.1.2. indirectly by obtaining information (for example: using cookies and other technical means to monitor the use of the online store).
5.2. The Seller processes the personal data of Buyers (consumers) in accordance with the requirements established by the Personal Data Protection Law and other legal acts of the Republic of Latvia that regulate the processing and protection of personal data. When processing and storing the Buyer's personal data, the Seller uses organizational and technical means to ensure the protection of personal data from accidental or illegal disclosure, modification, as well as from any other illegal processing.
5.3. By ordering the Goods in the online store, the Buyer agrees and permits the Seller to register, enter, store, organize, use and otherwise process the Buyer's personal data, as well as data that the Buyer will subsequently provide to the Seller. , to the extent necessary for the following purposes:
5.3.1. data processing arising from Buyer's orders, contractual obligations or data processing is necessary for the conclusion of the corresponding agreement (transaction); data is required to identify and record Buyers;
5.3.2. the data is necessary to send commercial communications (only in accordance with the Buyer's separate consent to receive such notifications);
5.3.3. the data is necessary to ensure the fulfillment of other obligations arising from contractual obligations or concluded agreements (transactions).
5.4. The Seller ensures the protection and security of the Buyer's personal data, non-distribution to third parties, as determined by the requirements of the Law on the Protection of Personal Data and other legal acts of the Republic of Latvia governing the processing and protection of personal data, with the exception of the Seller's partners: the supply of goods, financing of goods and the provision of services in to the extent that personal data is necessary to fulfill contractual obligations.
5.5. The buyer has the right to demand the addition or correction of his personal data, as well as to stop processing or destroy them if the personal data is incomplete, outdated, false or no longer needed for collection purposes. In this regard, the Buyer can change or delete the entered data in his account or inform the Seller about it using the e-mail address: info@vikonso.lv.
5.6. The buyer has the right to receive the following information after submitting a reasoned written request:
5.6.1. what information about the Buyer was received, the source of the data, when the information entered into the data was changed (if permitted by regulatory enactments);
5.6.2. For what purpose was the processing of personal data, information about the recipients of personal data;
5.6.3. information about whether the data has been processed automatically.
5.7. Buyers' personal data will be retained for no longer than is required by law. The buyer can request the deletion of his data at any time.
6. Cookies
6.1. In addition to the data provided by the Customers, the information contained in the access files to the online store (IP address, Internet service provider, time of visit, viewed sections of the store and products) is collected about the customers of the online store.
6.2. The online store uses cookies, which enable a wider range of use of the website and the online store. Cookies are small text files that a web browser (such as Internet Explorer, Firefox, Google Chrome or Safari) stores on a web user's computer, tablet or smartphone. In this way, websites can also store the individual settings of a web user. Cookies usually contain information about the name of the website, its storage time on the device and a unique number. Cookies can be thought of as a way for a website to receive information to identify a user and respond accordingly.
6.3 There are three main types of cookies:
6.3.1. Session cookies are temporary files that are stored on the user's computer, tablet or smartphone until the end of the session in order to leave the website or close the web browser, and are used to provide services that require verification on a specific website.
6.3.2. Persistent cookies are stored on a computer, tablet or smartphone for the period of time specified in the cookie, or until deleted by the user, and are used to remember the user's preferences and personalized interface.
6.3.3. Third-party cookies allow us to receive information about the use of websites and provide users with advertising content that is optimally tailored to the interests of specific users.
6.4. Seller partners - third parties may use cookies to measure the effectiveness of online store advertising and to personalize advertising content. Information that third party advertisers may collect may include information such as geographic location or contact information such as an email address. By using the online store, the Client agrees to the analysis of cookies on his computer, offering personalized offers.
6.5. Information related to cookies is not used to personally identify the user (Buyer). Cookies are used for the following purposes:
6.5.1. Adapt the online store to the wishes of the Customer;
6.5.2. Optimize the use of the online store;
6.5.3. in order to optimize advertising and marketing based on interest in certain benefits;
6.5.4. to compile statistics on the number of visitors to the online store.
6.6. Cookies do not have to be enabled for the online store website to work, but cookies allow for a wider use of the online store. You cannot use cookies in your online store by changing your browser settings or deleting cookies, but in some cases some functions may be limited when browsing the online store.
7. PRICES OF GOODS.
7.1. All prices for Products in the online store are indicated in euros, including VAT. The cost of delivering the Goods to the Buyer is not included in the price of the Goods.
7.2. The seller has the right to change the prices for the Goods in the online store without prior notice. In the event of a change in the price of the Goods in the online store, the Goods are sold to the Buyer at the prices that are in effect in the online store at the time of placing the Order.
8. PLACING AN ORDER
8.1. When ordering a Product, the Buyer selects the Product in the catalog of the online store and, if the catalog contains an indication of "Available", clicks the "BUY" button, placing the selected Product in the "Cart".
8.2. After the Buyer has selected all the Products that he wants to buy, the Buyer goes to the "Basket" section of the online store, where there is a list of all the products selected by the Buyer.
8.3. In the "Basket" section of the online store, you can specify the required quantity of the Goods, recalculate the price, clear the entire basket, delete individual Products from the basket, return to the catalog of the online store or place an Order ("Place an order").
8.4. If you decide to place an Order (“Pay”), you will be offered the opportunity to log in as an already registered customer using your access data, or place an Order without registration (provide only delivery information).
8.5. To fulfill the Order, the Buyer is invited to provide information on the desired payment procedure, method and time of delivery, as well as to provide other information related to the Order (for example, if the Goods are not received by the Buyer, but the Third Party, the Buyer indicates the recipient, phone number and / or address ).
8.6. After the successful completion of the Order, an email will be sent to the Buyer confirming the receipt of the Order and / or an advance invoice. If necessary, before sending confirmation and / or issuing an advance invoice, the Seller's representative will contact the Buyer by phone, confirming the receipt of the Order and specifying the details of the order. Due to the fact that the balance of the Goods is updated several times a week, a situation may arise that at the time of placing the Order, the Goods selected by the Buyer are not in the Seller's warehouse or are not in sufficient quantity. If the Product selected by the Buyer is not available or will not be available in the required quantity, the Seller's representative will inform the Buyer by phone and offer to replace the selected Product with an equivalent Product or propose to agree on a different delivery time. ... After clarification of all the circumstances, an advance invoice will be sent to the Buyer.
8.7. A preliminary invoice includes information that must be included in invoices in accordance with the laws and regulations of the Republic of Latvia, including information about: product (name, article), quantity, unit price, delivery cost (if the Buyer decided to deliver Goods instead of receiving them at the Seller's office), the amount, the amount of value added tax, the total amount of the payment, the Buyer's details and the Seller's data, including information about the Seller's bank accounts, to which the purchase fee can be transferred.
8.8. If the Buyer has not received confirmation and / or Advance invoice by e-mail and if the Seller's representative did not contact the Buyer in connection with the Order during a business day, but if the Order is placed on the next business day after 16.00 or on weekends, then the next business day The Buyer is invited to place the Order again or contact the Seller by e-mail info@vikonso.lv or by phone (+371) 27056844.
8.9. The order can also be placed by phone (+371) 27056844 during the Seller's working hours - on working days from 09:00 to 18:00 and specifying the required names of the Goods. To place an Order by phone, you must indicate the name, surname, address, phone number and email address of the Customer. An order can be placed by sending all the necessary information about the Order to the number (+371) 27056844 via SMS or WhatsApp. These Terms and Conditions of the Distance Agreement, as far as possible, also apply to Orders and purchases made by phone, SMS or WhatsApp.
9. ORDER AND TERMS OF PAYMENT
9.1. The Buyer can pay for the Goods in advance by bank transfer, by paying the advance invoice sent by the Seller electronically, via Internet banking, or in cash upon delivery of the Goods at the Seller's outlet, or by courier at the time of delivery. ...
9.2. The buyer must pay the advance invoice no later than 3 (three) business days after receiving the advance invoice.
9.3. When paying an advance invoice, be sure to indicate the order / advance invoice number.
9.4. In order to ensure a more timely execution of the Order, the Buyer is invited to inform the Seller if the payment for the Goods is made by a Third Party, and not from the bank account of the Buyer or a bank in another country, by sending a payment order to the Seller's email address. -mail: info@vikonso.lv.
10. DELIVERY AND TRANSFER OF GOODS.
10.1. The goods can be received free of charge at the Seller's office / shop premises - Purvciema iela 18, Riga, LV-1035, Latvia - on weekdays from 10:00 to 17:00.
10.2. If the Buyer has chosen to receive the Goods at the Seller's office / store, the Buyer must receive the Goods within 3 (three) business days after receiving notification from the Seller about the exact time of receipt of the Goods.
10.3. If the Buyer has indicated that the Goods will be paid for in cash, then the Buyer must receive the Goods within 3 (three) business days after receiving notification from the Seller about the exact time of receipt of the Goods.
10.4. If, when placing the Order, the Buyer indicated that he wants the Goods to be delivered to the address indicated by the Buyer, the Goods are delivered to the address indicated by the Buyer, having previously agreed on the delivery time of the Goods with the Buyer.
10.5. Upon receipt of the Goods, the Buyer presents an identity document and, if necessary, a power of attorney. The seller has the right not to leave the Goods to persons who do not have the above documents.
10.6. The cost of delivery of the Goods is paid by the Buyer:
Within Riga city limits - 10 EUR (including VAT 21%)
In Latvia outside the borders of Riga - 15 EUR (incl. VAT 21%)
for goods if their weight does not exceed 20 kg and the total volume does not exceed 0.1 m3.
or the fixed delivery fee in the territory of Latvia, regardless of the volume and weight of the ordered goods - 20 EUR (incl. VAT 21%).
For the delivery of goods outside the territory of Latvia, the delivery fee is calculated according to the weight and volume of the goods, after coordinating the costs with the Buyer according to the price of the Courier Service or Logistics Company.
10.7. If the delivery of the Goods is impossible due to the fault of the Buyer or circumstances beyond the control of the Seller (for example, the Buyer indicated an incorrect delivery address, the Buyer or his authorized person is not present, the Buyer cannot be contacted at the address: at the specified time, is sent again (except when The Buyer additionally pays for the re-delivery of the Goods), but the money for the Goods is returned back to the Buyer's account, from which the payment was made within 30 (thirty) days.
10.8. If the delivery of the Goods is delayed due to unforeseen circumstances beyond the control of the Seller, the Seller must immediately contact the Buyer and agree on a different delivery time.
10.9. Upon delivery of the Goods, the original invoice (bill of lading) is issued to the Buyer together with the Goods. The Buyer or his authorized person will sign the delivery document for the Goods with a note indicating the packaging and / or the Goods in case of non-conformity or damage.
10.10. Upon delivery of the Goods, the Buyer is obliged, together with the Seller's representative (courier), to check the condition of the parcel and compliance with the Order.
10.11. If the Buyer finds that the package of the delivered cargo is damaged (the package label is torn, the package is damaged or there is other external damage), he must record this in the delivery document (copy of the Seller). Otherwise, the cargo is considered to have been delivered properly and without damage.
10.12. If, after receiving the Goods, the Buyer discovers that the consignment does not contain the appropriate quantity of the Goods or the delivered Goods do not correspond to the Order and this is not indicated in the delivery document, the Buyer must immediately inform the Seller by sending a message. to info@vikonso.lv.
11. RIGHT TO DISCLAIMER (FOR CONSUMERS). EXCHANGE AND RETURN OF GOODS
11.1. If the Buyer is a consumer within the meaning of the Consumer Protection Law (an individual who expresses a desire to purchase, acquires or can purchase or use a product for purposes not related to his economic or professional activities), the Buyer may exercise the right of refusal and unilaterally refuse from the Distance Agreement (purchase of goods in the online store) within 14 calendar days after receiving the Goods.
11.2. The Buyer cannot exercise the right of withdrawal if the Goods supplied are manufactured in accordance with the instructions of the consumer, as well as in other cases provided for by the laws and regulations (see the Law on the Protection of Consumer Rights and the Regulation on Distance Contracts).
11.3. To exercise the right of withdrawal, the Buyer must complete and sign the Withdrawal Form attached to the delivery document (also available here), providing all the required details, and send it to the Seller.
11.4. The Buyer must return the Goods to the Seller (if it was delivered) within 7 (seven) days after sending the written refusal by handing it over to the Seller's registered office at 18 Purvciema Street, Riga, LV-1035, Latvia (on working days from 09: 00 to 17.00) or by mail. Cancellation can also be submitted together with the Product.
11.5. The Seller undertakes to reimburse the cost of the Goods returned by the Buyer, using the right of withdrawal within 30 (thirty) days after the acceptance of the Goods, by transferring the purchase commission and delivery costs to the bank account specified by the Buyer. If the Buyer has paid for the Goods in cash, the Seller will reimburse the Buyer for the purchase fee and shipping costs in cash, unless the Buyer has indicated in the Withdrawal Form that the purchase fee can be refunded by bank transfer.
11.6. The Buyer is responsible for maintaining the quality and safety of the Product during the period of use of the right of withdrawal. The Buyer is responsible for any decrease in the value of the Product if the Product has been used in a manner inconsistent with the principle of good faith, including used for purposes other than establishing the nature or operation of the Product.
11.7. The Seller has the right not to accept the Goods and refuse to the Buyer to exercise the right to refuse, as well as not to return the money paid by the Buyer for the Goods in accordance with the Cabinet of Ministers Regulations No. 255 in the cases specified in clause 22, including:
11.7.1. The product is worn out and / or damaged;
11.7.2. The product is not complete or is not in its original packaging, or its packaging is significantly damaged (unless the consumer cannot open the packaging without damaging it) in order to protect the product from damage or deterioration.
11.8. The product must be intact, not lose its appearance (labels are not removed or damaged, protective films are not torn off, etc.) and have not been used. The item must be returned in its original packaging, in the same set in which about n was received, with the obligatory return of the product purchase document, warranty card (coupon) (if any), operating instructions and other product accessories.
12. GUARANTEE OF QUALITY OF GOODS AND SHELF LIFE
12.1. The characteristics of all Products and the warranty period are indicated in the Product Description published for each Product in the online store.
12.2. Photos of goods are for informational purposes only. The products shown in the images posted in the online store may differ from the actual sizes, shapes and colors of the Products in color, shape and other parameters.
12.3. Product color displayed in photos may be different from the actual product color due to color issues on different monitors, camera settings and other factors.
13. GOODS NOT CONFORMING TO THE PROVISIONS OF THE CONTRACT.
13.1. The Buyer (consumer) submits to the Seller an application for an inappropriate product, as well as the inappropriate Product itself in free form, indicating his name, surname, residential address and contact information, and also provides a description. about non-compliance and attach copies of documents on the transaction, other documents confirming the application (if possible). The Buyer (consumer) submits such an Application to the Seller personally at the Seller's legal address Purvciema iela 18, Riga, LV-1035, Latvia (on weekdays from 09:00 to 17:00) or send it to the e-mail address info@vikonso.lv. The application will be reviewed in accordance with the procedures and deadlines specified in the Consumer Protection Law.
13.2. When returning or replacing a Quality Product corresponding to the Buyer's order, the shipping cost is not refunded to the Buyer.
14. EXCHANGE OF INFORMATION.
14.1. Seller must send all notices and otherwise contact Buyer using the email address or phone number provided on Buyer's registration form or Shipping Information.
14.2. The buyer sends all messages and questions using the means of communication and addresses specified in the "Contacts" section of the online store.